We aim to have your parcel packaged and sent within the same working day but please allow at least one working day if for some reason we can't get your package processed quick enough.
Please note that special orders will sometimes take longer due to waiting times and delays which are completely out of our hands.
All parcels are sent via Royal Mail, This way I can ensure that all parcels are delivered on time and the risk of loosing your parcel will be extremely slim.
Standard Delivery:Royal Mail first class - £3.80
Royal Mail second class - £3.20
Royal Mail 24hr - £4.80
Royal Mail 48hr - £4.20
For all tracked delivery's you will receive a tracking number once your parcel has been dispatched, All standard shipping options will not feature this option.
Royal Mail aim to have first class parcels delivered within 24hrs and second class within 48hrs.
In some cases these times frames may not be met by Royal Mail but unfortunately that is completely out of our hands, If you still haven't received anything within 5 working days please do get in contact with us and we will be more than happy to chase the delivery up.
We are always willing to help in any situation you may find your self in when using our website,
We cannot be held responsible for any parcels which are stolen or lost in transit, when your parcel is marked as dispatched it is solely down to Royal Mail to make sure your parcel arrives as stated.
When purchasing items from us you agree to these terms.
In the unlikely case that your order arrives damaged or broken we will resolve the issue as quickly as we can. If the damage is due to the delivery service you will have to make a claim via their website, which we will be more than happy to assist with but the final decision will purely be down to Royal Mail and not RD Petz Store.